At Party Duck Tablets, we strive to process and deliver your orders as quickly and securely as possible. Below you will find all the details regarding our shipping rates, timelines, and procedures.
1. Order Processing Times
Standard Processing: All orders are processed within 1 to 2 business days (excluding weekends and major holidays) after receiving your order confirmation email.
Order Tracking: Once your order has shipped, you will receive an email notification containing a tracking number you can use to check its delivery status.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Option Estimated Delivery Time Cost
Overnight shipping- Within 24 hours
Standard Shipping 2 – 5 Business Days
Expedited Shipping 1 – 2 Business Days Calculated at Checkout
Note: Delivery delays can occasionally occur due to carrier backlogs or weather conditions.
3. International Shipping
We currently offer international shipping to select countries.
Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Party Duck Tablets is not responsible for these charges if applied; they are the responsibility of the customer.
4. Damaged or Lost Packages
If you receive your order damaged or if it is lost in transit:
Please inspect your package upon arrival.
If your product arrives damaged, contact us within 48 hours at support@partyducktablets.shop with your order number and photos of the item’s condition and packaging.
We will address these issues individually and aim to send out a replacement or issue a refund as quickly as possible.
Return & Refund Policy
Thank you for shopping at Party Duck Tablets. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Window
We offer a 30-day return policy. You have 30 days after receiving your tablet/device to request a return.
2. Return Eligibility & Conditions
To be eligible for a return:
The item must be in the same condition that you received it (undamaged, no scratches, and fully functional).
The item must be in its original packaging, including all accessories (chargers, cables, user manuals, and free gifts).
Proof of purchase (order number or receipt) is required.
Factory Reset: Please ensure all personal accounts, passcodes, and data are removed/factory reset from the tablet prior to returning it.
3. Non-Returnable Items
The following items cannot be returned:
Digital downloads or software code cards.
Items marked as Final Sale or Clearance.
Products damaged due to customer misuse, drop damage, or unauthorized repairs/modifications.
4. How to Initiate a Return
Email our support team at support@partyducktablets.shop with your Order Number and the reason for return.
Once your return request is approved, we will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
5. Return Shipping Costs
Defective or Wrong Items: If the return is due to our error (e.g., incorrect item sent or defective out-of-the-box product), we will provide a prepaid shipping label at no cost to you.
Change of Mind / Preference: If you are returning the item due to personal preference, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days.
Please note that it may take some time for your bank or credit card company to post the refund to your account.